We take the hassle out of backups!

• Weekly $ 24.95 per month - One backup a week, held online for 30 days, max 10 meg per session

• Daily $39.95 per month - Five backups a week, four incremental and one full, held online for 30 days, max 10 meg per session

• Business $69.95 per month – Up to seven backups a week, six incremental and one full, held online for 60 days, max 25 meg per session

• Corporate $99.95 per month – Up to seven backups a week, six incremental and one full, held online for 90 days, max 50 meg per session

• Custom Size Plans and Pricing- any size backup package available Call for pricing options.

All plans have a one time setup fee. Pay annually and get the 13th month free!

Service Level Agreement
Portative Technologies Remote Data Backup

This Service Level Agreements ("SLAs") applies to Customers of Portative's Remote Backup services as set forth on the Service Order (the "Remote Backup Services"). Capitalized terms not otherwise defined in these SLAs shall have the meanings set forth in the Agreement. Except to the extent otherwise specifically provided herein or in the Agreement, these SLAs become effective in the first calendar month after the Remote Backup Services have been fully released to the Customer.

The following SLAs provide Customer's sole and exclusive remedies regarding the performance of the Remote Backup Services. The amount of credit available per month is subject to a cap as described below.

1. Availability
         1. The Remote Backup Services will be available ninety-nine percent (99%) of the time to enable Customer to initiate a restore of any data stored in databases maintained by Portative as part of the Remote Backup Services.
         2. Subject to clauses e, f and g below, as Customer's sole and exclusive remedy for a failure by Portative to comply with clause a(i) above, Customer will receive a credit against future charges based on the following discount scale:

Average Monthly Availability Credit (against total Remote Backup Services monthly charges during the applicable calendar month.)

98.0-98.9% 	5%
      Less than-97.9% 	10%

2. Backup

1. Portative will backup all file systems designated by Customer ("Files") by establishing a network connection from Customer's Equipment to Portative's storage infrastructure. Portative will backup the Files within a predetermined window in accordance with and subject to the schedule established on the Service Order.

2. Subject to clauses e, f and g below, for each day in each calendar month during the Term in which Portative fails to backup Files in accordance with clause b(i) above and as the Customer's sole and exclusive remedy for such failure, Customer will receive a credit equal to one day's worth of the total recurring monthly fees paid by Customer to Portative for the applicable calendar month for the affected Remote Backup Services for such Customer.

3. Retention

1. Customer data ("Data") stored in Portative's on-line systems utilized to provide the Remote Backup Services ("Systems") will be retained for a period of time as specified in and subject to the schedule set forth on the Service Order.

2. Subject to clauses e, f and g below, for each day in each calendar month during the Term in which Portative fails to provide retention for Data in accordance with clause c(i) above and as the Customer's sole and exclusive remedy for such failure, Customer will receive a credit equal to one day's worth of the total recurring monthly fees paid by Customer to Portative for the applicable calendar month for the affected Remote Backup Services for such Customer.

4. Restoration

1. Portative will initiate restoration of Data that is retained on the Systems within sixty (60) minutes of Customer's request.

2. Subject to clauses e, f and g below, for each restore which Portative fails to successfully initiate within the time periods provided in clause c(i) above, and as the Customer's sole and exclusive remedy for such failure, Customer will receive a credit equal to one day's worth of the total recurring monthly fees paid by Customer to Portative for the applicable calendar month for the affected Remote Backup Services for such Customer.

5. Customer Permission

Customer expressly grants Portative and Portative's third party service providers, for the purpose of providing the Remote Backup Services being rendered to Customer, the right to access the Customer equipment and the right to reproduce the Data.

6. Exceptions

Customer shall not receive any credits under the SLAs in connection with any failure of deficiency of the Data Backup Services or a failure to meet the SLAs that is caused by or associated with any of the following:

1. circumstances beyond Portative's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of these SLAs;

2. failure of access circuits to the Portative Network (as defined in clause (i) below)), unless such failure is caused solely by Portative;

3. failure of customer's Internet access service, unless such service is provided by Portative and failure is caused solely by Portative;

4. general third party telco failure;

5. failure of Customer equipment used in connection with the Data Backup Services;

6. scheduled and emergency maintenance;

7. DNS issues outside the direct control of Portative; or

8. any other acts or omissions of Customer or others authorized by Customer, including without limitation, any negligence, willful misconduct, or use of the Portative Network or Portative services in breach of the Portative Acceptable Use Policy.

9. "Portative Network" means the Portative owned and operated Internet Protocol (IP) routing infrastructure consisting solely of Portative measurement devices at selected Portative points of presence and the connections between them in the forty-eight continental United States.

7. Credit Request and Payment Procedures

In order to receive a credit under these SLAs, a request therefor must be made by Customer via email to the Portative billing manager at billing@portative.net. Each request for credit in any calendar month must be received by Portative within seven (7) days of the occurrence giving rise to the credit claim. Notwithstanding anything in the SLAs to the contrary, the total amount credited to a Customer in connection with Remote Backup Services in any calendar month will not exceed, in the aggregate, one hundred percent (100%) of the total recurring monthly fees paid by Customer to Portative for the Remote Backup Services being rendered to Customer for such calendar month. Each valid credit will be applied to a Customer invoice within two (2) billing cycles after Portative's receipt of such request. Credits are exclusive of any applicable taxes charged to Customer or collected by Portative.

8. General

Customer acknowledges and agrees that the Remote Backup Services are not intended to be a comprehensive disaster recovery solution. Except as set forth in these SLAs, Portative makes no claims regarding the availability or performance of the Remote Backup Services.

"You must accept the Service Level Agreements ("SLAs") to receive service". Yes: : No: First Name: Last Name:
Company:
Address1:
Address2:
City: State: Zip Code:
Phone:
E-mail:
Plan Type: Billing Option:

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